Contact Joy Huber Presentations, Inc. (JHPI for event and ticket information.
Tuesday, September 16, 2008 from 02:00 PM - 03:15 PM (CT)
The JHPI 2008 Teleseminar Series
A Cost-Effective Training Option for the Time-Sensitive!
Need to learn new skills or brush up quickly & get back to business? The JHPI Teleseminar Series is perfect for you!
The Customer Isn't ALWAYS Right, BUT We Can't Make Them Feel Wrong (SEE POEM BELOW)!
Learn how to make an exceptional first impression on the customers
Learn to leverage the most important variable for communicating in-person
Learn how to communicate effectively via telephone
Learn the two things customers most want you to save them
Learn how to handle the seven most common “difficult customers”
Learn how to respond favorably to unfavorable customer feedback/What to say when customers complain
Learn the most positive way to give customers feedback
Learn how to say no to your customers . . and still keep them!
Learn how to release stress after a bad customer encounter
Facilitated by a trainer & public speaker with:*Teleseminar recording will be made available for purchase to all participants who register.
Remember Me?
Author Unknown
I'm the person who asks: "How long is the wait?" You tell me ten minutes...but it gets very late
I'm the person who sees:
The whole staff loiters
While my waitress does everything
But take my order.
I'm the person who says:
"That's not what I ordered...but it's O.K.
I'll eat it anyway."
I'm the person who calls:
To see if my lost item was found
And all I get is a run-around.
I'm the person who leaves:
With a slight frown
Cause the hostess is no where to be found.
I'm the person who should:
Write a negative letter
But feel it wouldn't make anything better.
Yes, you might say that I'm a good guy...
That I understand that you kind of try.
But, please read on and you will see...
That there's another side of me.
I'm the person who
Never comes back
Because of something you tend to lack.
It amuses me to see you spending
Thousands of dollars on ads never ending
In an effort to get me back into your place
When you hardly even remember my face.
In order to keep me as a guest
I have but one simple little request...
When I am here all you have to do
Is give me the service I'm entitled to.
Joy Huber, a.k.a. “Ms. En’JOY’able”, is an award-winning professional speaker & business communications expert who helps companies & individuals improve their communication skills so they can achieve better results in business & life. She has international presentation experience & works directly with companies & associations including: Wal-Mart, Hilton Hotel's Doubletree Hotel, Konica Minolta Business Solutions, & Benchmark Biolabs. Joy blends her diverse industry experience & education to provide her clients with real-world solutions to meet the challenges of today.
Joy has presented audio conferences for organizations including: Progressive Business Audio Conferences, and National Seminars Group/Rockhurst Audio Conference Series.
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